Subscription & Refunds

1. What you pay for

PropVeil has a free Starter plan. Gérant Pro (10,000 XAF per month) and Agence Pro (25,000 XAF per month) are paid subscriptions, with an annual option. Enterprise is agreed with us directly. PropVeil takes no commission on your rent.

You pay for your subscription to PropVeil only. You never pay PropVeil your tenants' rent, and tenants never pay PropVeil rent.

2. How payment works

You pay by MTN Mobile Money or Orange Money through a secure payment page run by our payment provider, Fapshi. A processing fee may apply. The app shows you the exact total, including the fee, before you confirm, and PropVeil does not change it afterwards.

Your plan is activated only after the payment provider confirms the payment to our servers. If the payment page says it succeeded but your plan has not changed within a few minutes, contact us with your transaction reference and we will check it.

3. Billing periods and renewal

A paid plan runs for the period you buy (one month or one year) from the day it is activated. PropVeil does not charge you automatically: when a period ends, you choose whether to pay again.

After a period ends there is a 48-hour grace period during which the plan keeps working. After that your workspace returns to the free Starter plan.

4. Going back to a lower plan

We never delete your data because a plan ended. Your properties, tenants and records stay. On a lower plan you cannot create more than that plan allows, and features that plan does not include are switched off. Older payment history beyond 12 months is hidden on the free plan and shown again as soon as you upgrade.

5. Cancelling

You can simply not renew. Your plan stays active until the end of the period you paid for.

6. Refunds

Because you can start on a free plan and a paid period is short, payments are generally not refundable once the plan has been activated.

We will refund, in full, a payment that was taken more than once in error, a payment where the plan was never activated and we cannot fix it within a reasonable time, and any amount we are required to refund by law.

To ask for a refund, contact [contact email] within 14 days of the payment with your transaction reference. We answer within 7 days. Approved refunds go back to the mobile money account that paid.

7. Price changes

If we change a price, it applies from your next payment. The price shown when you pay is the price you are charged.